Fast answers to common questions
Before reaching out to our support agents, you may find the exact answer you need in our knowledge base below:
How do I check the status of my order?
Visit our dedicated Track Order page and enter your unique Order ID alongside the email address you used at checkout. You will see real-time updates regarding payment confirmation, queue status, active delivery, and completion.
When will my delivery start?
Every service package features its expected start window on the package selector card. Likes and views typically begin within 5 to 30 minutes. Followers generally begin within 15 to 60 minutes and are staged across appropriate timeframes for larger tiers to preserve account safety.
What should I do if my account is private?
Our fulfillment systems require public profile visibility. If your account was private when you ordered, simply navigate to your platform privacy settings and toggle your account to Public. Then notify our support team with your Order ID so we can resume dispatch.
How does the 30-day refill guarantee work?
If you notice any drop-off in your delivered count within 30 days of order completion, simply send an email to support@reachviva.com with your Order ID. Our system will recalculate your numbers and dispatch a free refill within 24 hours.
How to contact ReachViva support
We provide multiple direct, responsive channels for customer assistance:
- Email support: Write directly to support@reachviva.com. Our ticket desk operates 24/7 with average response times under 2 hours.
- Web contact ticket: Submit your inquiry through our online Contact form for structured tracking.
- WhatsApp direct assistance: Connect with our international messaging desk at +1 307 500 3584 for immediate order questions.
- Order tracking tool: Access our self-service order lookup 24 hours a day.
Security reminder
ReachViva support agents will never ask for your social media password, credit card security code, or cryptocurrency private keys. Always ensure you are communicating through our official domain (reachviva.com) or verified support channels.