When to contact us
Email support with your order ID if delivery has not started within the package window, the destination was entered incorrectly, or the order appears incomplete.
Eligible remedies
After investigation, an eligible order may be restarted, refilled, credited, refunded in full, or partially refunded based on the undelivered portion and applicable package terms.
Non-refundable circumstances
Completed services, inaccessible or changed destinations, violations of these terms, duplicate purchases caused by separate intentional submissions, and outcomes outside the purchased service scope may not qualify.
Processing
Approved refunds are returned to the original payment method when possible. Provider and bank settlement times are outside ReachViva’s control.