Frequently Asked Questions
Everything you need to know about our growth packages, account safety, delivery speeds, and customer guarantees.
Do you need my social media password or account credentials?
Never. ReachViva operates 100% password-free. We only require your public username or the direct link to a public post or video. We will never ask for your password, two-factor authentication codes, recovery email, or connected app authorizations.
How fast does delivery start after I place an order?
Every package displays its expected start window directly on the card before checkout. Post likes and video views typically commence within 5 to 30 minutes, while follower packages begin within 15 to 60 minutes. Larger tiers are delivered in a paced, natural curve to safeguard your account velocity.
Does my account or post need to remain public?
Yes. Our fulfillment network requires public visibility to route followers, likes, and views. Your account or post must remain set to Public from the time of order until delivery is marked Completed on our Track Order page.
Are ReachViva packages one-time purchases or recurring subscriptions?
All packages on ReachViva are strict, one-time purchases. The price displayed at checkout is the exact total you pay. We do not operate recurring monthly memberships, automatic renewals, or hidden rebilling fees.
How does the 30-day refill guarantee work?
Every eligible follower and engagement package includes our complimentary 30-Day Refill Guarantee. If natural platform attrition causes your count to decrease below your purchased quantity within 30 days of completion, email [email protected] with your unique Order ID for a free replenishment.
What payment methods do you accept?
We support major credit and debit cards, mobile wallets where available, PayPal, and cryptocurrency through Cryptomus. Payment options vary by checkout method and are handled by the selected provider.
Can I check out as a guest without creating an account?
Yes. No registration or account setup is needed. You simply select your package, provide your public handle or content URL, enter an email for your receipt and Order ID, and complete payment.
How do I track my order status?
Every purchase generates an immediate, unique Order ID sent to your receipt email. You can check real-time progress at any time on our Track Order page, and our 24/7 customer support team uses the same reference to assist you directly.
Is buying growth services safe for my social media profile?
Yes. Because ReachViva delivers engagement externally through distributed networks without logging into your profile or using unauthorized private APIs, your account remains entirely safe and secure in your own hands.
Can I split one like or view package across multiple posts?
Each individual order is dedicated to a single public post or Reel URL to ensure accurate server verification and live delivery tracking. If you wish to promote multiple posts, you can place separate individual orders for each link.
What should I do if my delivery is delayed?
First, verify that your account is set to public and the submitted handle is spelled correctly. If your order has not begun within the stated start window, visit Track Order or contact our 24/7 support team at [email protected] with your Order ID for prompt manual review.
Will purchasing followers guarantee viral reach or brand revenue?
No. ReachViva guarantees the delivery of the exact numerical package purchased. While social proof provides a powerful psychological and algorithmic foundation, viral reach and monetization depend on your ongoing content quality and audience engagement.
Still have questions before placing an order? Explore our Help Center or email us directly at [email protected]. Our support team is available 24/7.