1. Overview of order cancellation
ReachViva operates an automated, rapid-dispatch fulfillment network designed to process promotional campaigns promptly after payment clearance. Because orders enter queue staging quickly, the window to request an order cancellation is strictly time-sensitive. This policy outlines how and when cancellations can be accommodated.
2. Cancellation before dispatch (Eligible for 100% refund)
If your order has been paid but has not yet entered our active fulfillment queue, you may cancel it for a full refund. To do so, you must contact support@reachviva.com immediately with your Order ID and receipt email, using the subject line 'URGENT: Order Cancellation'. If our technicians confirm that no delivery actions have commenced, your order will be cancelled and a full refund will be processed to your original payment method.
3. Orders in active delivery (Non-cancellable)
Once an order enters 'In Progress' status and interactions have begun transmitting across our distribution network, the order cannot be halted, cancelled, or reversed. Social media interactions transmitted to external public endpoints cannot be recalled. If an order in progress encounters technical complications, it is managed under the terms of our Refund Policy and 30-Day Refill Guarantee.
4. Correcting destination links and handles
If you realize you entered an incorrect username or post link immediately following checkout, please notify support right away. If the order is still in 'Pending' or 'Queued' status, we will pause fulfillment and update the destination target for you. However, once delivery to the submitted handle has begun, target changes cannot be applied.
5. Paused orders and resolution window
If our systems detect that your profile is set to private or the submitted URL returns a 404 error, your order status is automatically placed on 'Action Required' or 'Paused'. We will hold the order for up to 7 calendar days to allow you to make the account public or provide a corrected link. If no response is received within 7 days, the order is cancelled and credited in accordance with our Refund Policy.