1. Commitment to customer privacy
ReachViva ('we', 'our', or 'us') respects your privacy and is dedicated to protecting your personal information. This Privacy Policy details the types of data we collect when you visit ReachViva.com or purchase our promotional packages, how we use and secure that information, and your legal rights regarding your personal records.
2. What information we collect
We practice strict data minimization and collect only the information necessary to fulfill your order, process payments, prevent fraud, and provide customer support:
- Order contact information: Your email address, collected during checkout to transmit order confirmations, receipts, Order IDs, and status notifications.
- Public destination identifiers: The public username, handle, or URL of the social media profile, Reel, or video specified for delivery.
- Transaction records: The package selected, currency, total paid, payment gateway reference, and order fulfillment status.
- Technical diagnostic data: IP address, browser type, device operating system, and timestamp data gathered automatically to safeguard against fraudulent transactions, denial-of-service attempts, and automated scraping.
3. What we never collect or store
We firmly believe that sensitive personal credentials should never be shared when buying social media marketing services:
- We never ask for, collect, or store your social media account passwords.
- We never request two-factor authentication (2FA) verification codes or SMS tokens.
- We never access, read, or intercept your direct messages, contacts, or private media.
- We never store raw credit card numbers, debit card security codes (CVV/CVC), bank routing details, or cryptocurrency private keys.
4. Payment processing and security
All financial transactions on ReachViva are processed through tier-one, PCI-DSS Level 1 certified payment processors (Stripe, PayPal, and Coinbase Commerce). When you enter your card details, they are securely transmitted directly to the gateway via encrypted TLS 1.3 connections. ReachViva receives only an encrypted confirmation token and transaction reference verifying that payment has cleared for the exact authorized package amount.
5. How we use your data
The information we collect is used strictly for legitimate commercial purposes:
- Routing and delivering your requested promotional package to the designated public target.
- Verifying payment authenticity and defending against unauthorized chargebacks.
- Sending receipts, order progress tracking links, and fulfillment completion notices.
- Providing responsive customer service when you contact our support desk.
- Maintaining server health, optimizing performance, and meeting statutory tax and accounting obligations.
6. Data sharing and third-party disclosure
We do not sell, rent, monetize, or trade your personal data to marketing brokers, data aggregators, or external advertisers. Data is shared exclusively with trusted infrastructure partners necessary to operate our service (secure web hosting, encrypted email dispatch, and licensed payment gateways) under strict non-disclosure obligations, or when required by enforceable judicial order.
7. Data retention and deletion rights
Order and transaction metadata is retained only for the duration required by applicable financial accounting standards, chargeback defense periods, and statutory tax laws. In accordance with GDPR and CCPA guidelines, you have the right to request access to your personal data, request correction of inaccurate records, or request complete anonymization and deletion of your contact information once legal retention requirements are satisfied. Submit privacy inquiries directly to [email protected].
8. Cookies and session storage
ReachViva uses minimal session cookies and local storage tokens solely to maintain your active cart selection, secure against cross-site request forgery (CSRF), and maintain user preferences. We do not employ third-party tracking pixels to follow your activity across external websites. For complete details, review our Cookie Policy.